Friendship Retirement Corp. Privacy Policy

This Privacy Policy (“Policy”) applies to all websites and WiFi/Internet Access Points operated by Friendship Retirement Corp., its subsidiaries and affiliates (“Friendship Retirement Corp.”), including without limitation glencroft.com, centerformodernaging.net, zoelifeonline.com and related company sites (the “Site”). Any reference to “we”, “us”, or “our” in this Policy shall refer to Friendship Retirement Corp. and its related businesses/organizations. This Policy has been created in order to demonstrate and inform you of our firm commitment to privacy. The following Policy describes how we collect, protect and use information we receive from visitors to the Site, prospective consumers, or users of the WiFi/Internet Services on the Glencroft campus. This Policy applies to information collected through this Site as well as information about you collected through any other means, including information you may provide to us other than on the Site. Please note that Glencroft Residents, Glencroft Employees, Glencroft Vendors and other Glencroft parties may have superseding contracts and/or conditions to this Privacy Policy in which case such contracts and/or conditions take precedence. This Privacy Policy, the Terms of Use, and their related documents do not expressly or impliedly waive or amend any preexisting agreements that a user may have with Friendship Retirement Corp and its related businesses. In the event of a contractual conflict, the mutually executed contract will control. Please note that information protected by Federal Law and/or State Statute will not be shared.

The Information We Collect

How We Use Gathered Information

How We Share Your Information (Website Usage and Wi-Fi/Network Usage)

We May Share Your Information in the Following Circumstances

How We May Allow Others to Collect Your Information (Website Usage & WiFi/Network Usage)

Opt-Out

Access and Correction

Security

Disclosure of Customer Information Through Business Transfers

Our Commitment to Children’s Privacy

Our Commitment to European Privacy

Our Commitment to Canadian Privacy

Our Commitment to Privacy in Other Parts of the World

External Links

Consent and Jurisdiction

Modifications to Our Privacy Policy

Account Revisions, Revoking and Deleting Personal Information

HIPAA Policy & Privacy Officer Contact Information

The Information We Collect

There are various kinds of information web sites can obtain about you:

  • Anonymous Information: Anonymous Information is aggregate data that web sites use to administer their Site. It may include such information as your browser type or your Internet Protocol (IP) address. We may from time to time retain third parties to help us collect and aggregate Site visitor information.
  • IP Addresses. An IP address is unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We use your IP address to help diagnose problems with our server, to administer the Site, avoid hacking attacks on the Site’ servers, and may use it to gather broad demographic information.
  • Cookie Information. Our sites use “cookies”, which are small data files that are downloaded onto your computer. The use of cookies is standard on the Internet, and allows us to tailor your visits to the Site to your individual preferences. We may also contract with third party service providers who assign cookies to conduct site tracking for us. These companies use cookies solely to provide us with data about site traffic. Although most web browsers automatically accept cookies, you can change your browser to prevent cookies or notify you whenever you are sent a cookie. Even without accepting a cookie, you can still access most of the features on the Site.
  • Personally Identifiable Information: Personally Identifiable Information is any information that personally identifies you, such as your name, address, email address or your telephone number. Sometimes this personal information is needed when you contact us. We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site. In particular, you may be asked to provide the following information: Name, Postal Address, E-mail Address, Telephone Numbers – landline and cellular telephone Email Correspondence. Scattered throughout the Site are links or forms that can be used to contact us so you can comment, make a complaint, make suggestions and ask questions. Your email address is required on this form so we can answer your questions, and we want your name, too, so we can address our answer in a mannerly way.

How We Use Gathered Information:

The information you share with us may be used in a few ways:

  • Anonymous Information: “Anonymous Information” is used internally for Site administration, troubleshooting and to help improve the quality of the web pages. We may share such aggregated, non-personally identifiable information, such as demographics, with existing and prospective business partners and advertisers.
  • Personally Identifiable Information: “Personally Identifiable Information” collected by us may be used for purposes including administration of the Site and communications with you. We also may disclose Personally Identifiable Information if we are required to do so by law or we in good faith believe that such action is necessary to (a) comply with the law or with legal process; (b) protect and defend our rights and property; (c) protect against misuse or unauthorized use of the Site; or (d) protect the personal safety or property of our users or the public.
  • We may use the information collected to notify you of changes made to our Site, to send you promotional materials, and to determine what information and services users want the most. If you contact us for assistance or support, we may use your information to provide service and support to you. We may also provide the information to third parties who assist us in contacting customers about special offers and other Friendship Retirement Corp. services, programs or events that would likely be of interest to you. We may share personally identifiable information, such as demographics, with existing and prospective business partners and advertisers that may be of interest to you.
  • When you submit your information via the website or other electronic means, you agree to be contacted by a Friendship Retirement Corp. Representative at the telephone number you’ve provided, in response to your inquiry, between the hours of 7AM and 11PM Arizona Time. You agree that we may use automatic telephone dialing systems and technology to contact you by phone or text message at the telephone number provided, and send you email notifications regarding promotions and related material on senior living.

How We Share Your Information (Website Usage and WiFi/Network Usage)

  • In connection with its operation of the Glencroft Wi-Fi Network/Website Usage, we may collect, use and disclose information about you to Senior Living Providers and others. To find out more about the information Glencroft may collect, how Glencroft may use and discloses such information and how we keep such information secure, see the Glencroft Privacy Policy generally . The Glencroft Privacy Policy does not apply to sites of Third Party Providers that may be reached by links on the Glencroft Wi-Fi Network Network/Website Usage. Third Party providers may have different privacy policies or statements.

We May Share Your Information in the Following Circumstances:

  • Within Glencroft Companies – We may share information between and among Friendship Retirement Corporation, its subsidiaries, and affiliated companies for purposes of management and analysis, decision making, and other business purposes. For example, we may share your information with our subsidiaries and affiliated companies to administer our marketing programs, resident programs, vendor programs, process orders and requests, and expand and promote our product and service offerings.
  • Dealing With Other Companies – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, analytics services, or conducting academic research.
  • Mergers & Acquisitions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
  • Upon Requirement by Law – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Glencroft or our customers, Residents, or partners.
  • Marketing Service Providers – We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes.
  • User Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
  • Non-Identifiable Information – We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites in a manner that does not identify you or may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.
  • User Posts on Glencroft Sites – If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your user name.

How We May Allow Others to Collect Your Information (Website Usage and WiFi/Network Usage)

When you use our websites, apps, or other applications, we may allow third parties to collect device and usage information and location information across your different devices through mobile software development kits, cookies, web beacons and other similar technologies. These third parties collect this information for the following purposes and for other purposes consistent with their own privacy policies:

  • To Display Ads for Products or Services – We allow some advertising companies to collect this information in order to display ads that are most relevant to you across your different devices and on our own and others’ websites and mobile apps. Please see the “Opt Out” & “Account Revisions, Revoking and Deleting Personal Information” section of this Statement for more information about opting out of targeted advertising and controlling the use of cookies, web beacons and other similar technologies.
  • To Understand the Use of Our Services – We allow certain service providers to collect this information to help us understand how our websites and applications are used and to assist us in improving the content and operation of our online properties. These service providers collect aggregate statistical usage data that is not matched or linked to any individual user.
  • To Make the Services of Other Companies Work on Our Websites – We may allow companies to use cookies, web beacons, and other similar technologies to enhance the operations of particular services and functionality of our websites and applications. For example, we allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. These cookies are called Flash cookies.
  • To Link Your Activity on Our Websites to Your Social Networks – We may add certain features to our websites and applications that allow social networks (such as Facebook, Twitter, and Google+) to track the activities of their members or collect certain information when they use our website or applications. These features may include technologies called “plug-ins” and “widgets.” Plug-ins create a direct link between two websites, and widgets are interactive mini-programs that provide other companies’ services on our websites. If you are concerned about the way a social network is tracking your activity, please contact the social network or review its privacy policy.

Opt-Out

We support the right of our visitors to choose. If you decide that you do not wish to receive special offers or promotional communications, you can contact us at helpdesk@glencroft.com or at the mailing address provided below, indicating that you no longer want to receive information relating to the Site.

Access and Correction

You have a right to know about the personal information that we hold about you, including the right to correct, amend or delete the information that we have on file if it is incorrect. If you wish to exercise these rights please contact us by email or postal mail at the addresses at the end of this policy.

Security

The Site incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected. We have put in place reasonable precautions to protect information from loss, misuse and alteration. While on a secure page, the lock icon on the bottom of Web browsers such as Google Chrome, Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing”. Security of information communicated by or to us over the Internet is of utmost concern to us; unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Please note that your email or other electronic correspondence with us through the Site, like most, if not all, non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email or the contact forms provided through the Site to communicate information to us that you consider confidential. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or through the Site, and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout the Site.

Disclosure of Customer Information Through Business Transfers

As we continue to develop our business, we may buy, merge or partner with other companies or businesses, and in so doing, acquire customer information. In such transactions, user information may be among the transferred assets. Similarly, in the unlikely event that a portion or substantially all of our assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.

Our Commitment to Children’s Privacy

Protecting the privacy of children is very important to us. This site is not designed to be used by children under the age of thirteen (13). The Children’s Online Privacy and Protection Act of 1998 (“COPPA”) defines a “Child” as anyone under the age of thirteen (13). We strictly adhere to COPPA. For that reason, we do not collect or maintain information obtained through the Site from those we actually know are under 13, and no part of the Site is structured to attract anyone under 13.

Our Commitment to European Privacy

Protecting the privacy of individuals in Europe is very important to us. This site is not designed or targeted to individuals outside of the United States. If applicable, we adhere to PIPEDA and related legislation. For that reason, we do not collect or maintain information obtained through the Site from those we actually know are non-United States residents, and no part of the Site is structured to attract anyone outside of the United States.

Our Commitment to Canadian Privacy

Protecting the privacy of individuals in Canada is very important to us. This site is not designed or targeted to individuals outside of the United States. If applicable, we adhere to GDPR and related legislation. For that reason, we do not collect or maintain information obtained through the Site from those we actually know are non-United States residents, and no part of the Site is structured to attract anyone outside of the United States.

Our Commitment to Privacy in Other Parts of the World

Protecting the privacy of individuals in other parts of the world that are not in the United States is very important to us. This site is not designed or targeted to individuals outside of the United States. If applicable, we adhere to the applicable privacy policies and related legislation. For that reason, we do not collect or maintain information obtained through the Site from those we actually know are non-United States residents, and no part of the Site is structured to attract anyone outside of the United States.

External Links

The Site may provide links and/or ad banners to various web sites or sponsors that we do not control for your convenience. When you click on one of these links, you will be transferred out of the Site and connected to the web site of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such web sites, and such web sites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked web site on the Site does not imply or express an approval or endorsement of the linked web site by us, or of any of the content, opinions, products or services provided on these web sites. Even if an affiliation exists between the Site and a third party web site, we exercise no control over linked Site. Each of these linked web sites maintains its own independent privacy and data collection policies and procedures. While we expect our partners, advertisers and affiliates to respect the privacy of our users, we cannot be responsible for the actions of third parties. If you visit a web site that is linked to the Site, we encourage you to consult that web site’s privacy policy before providing any personal information and whenever interacting with any web site.

Consent and Jurisdiction

This Site is controlled, operated and administered entirely within the United States. By using the Site, you signify your agreement to the terms of this Policy. If you do not agree with this Policy, please do not disclose any personal information through the Site. This Policy and the use of the Site are governed by Arizona law. Any claim related to the Site or this Policy shall be brought in a federal or state court in Phoenix, Arizona (County of Maricopa), within one year after the claim arises. Users of the Site consent to the jurisdiction and venue of such courts as the most convenient and appropriate for the resolution of disputes concerning this Policy. This Policy and the notices outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

Modifications to Our Privacy Policy

We may change, modify, add and/or delete all or portions of this Policy at any time, at our discretion, and modifications are effective upon being posted on the Site. If we decide to change this Policy, we will post those changes on the home page of the Site and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for reviewing this Policy periodically to ensure that you are aware of any changes to it. If we make material changes to this Policy, we will notify you by means of a notice on the Site’s home page.

Account Revisions, Revoking and Deleting Personal Information

We welcome your questions, comments and all feedback pertaining to your privacy or any other issue with regard to the Site.

At any time, you may revoke your consent, cease further use of your email address to send you updates, and direct us to delete the information you have supplied. Although it is not always possible to remove or modify such information, we will make reasonable efforts to do so. If you have given us information for one of those third parties we mentioned above and we have already passed it on, we cannot delete or change the information.

In the event that you have given us Personally Identifiable Information in the past and then have second thoughts or want to update it, you may send an email or contact us by regular mail:

helpdesk@glencroft.com
Friendship Retirement Corp.
8611 North 67th Avenue
Glendale, Arizona 85302

HIPAA Policy & Privacy Officer Contact Information

HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. With all the advancements in electronic technology, Congress recognized the need for Federal privacy protections of individually identifiable health information and therefore has mandated privacy protections.

The HIPAA Privacy Rule, effective April 14, 2003, is aimed at safeguarding the privacy of our residents through increased accountability in the areas of privacy and security. The Privacy Rule establishes for the first time, a foundation for Federal protections for the privacy of Protected Health Information (PHI). The HIPAA Security Rule, effective April 20, 2005, becomes more specific and calls for protection of PHI in electronic formats.

Compliance with the HIPAA Privacy Rule is required for certain Glencroft Senior Living communities and offices because they transmit resident health information electronically related to health care claims, payment or coordination of benefits. (See Glencroft’s Privacy Statement regarding electronic communications). They are called Covered Entities. If you have any questions regarding a community and its applicability under the HIPAA Privacy Rule, please contact the Friendship Retirement Corp. Privacy Officer at (623) 847-3004.

Below are the Notice of Privacy Practices

Friendship Retirement Corp. already practices confidentiality and respect for resident privacy. The Privacy and Security Rule will provide an even greater opportunity for Friendship Retirement Corp to monitor the safe keeping of our resident’s Protected Health Information (PHI). If you have any questions or comments regarding the Notice of Privacy Practices, please feel free to contact Friendship Retirement Corp’s Privacy Officer at (623) 847-3004.

Last Updated: January 21,2021